Last Updated: 05 October 2024
Welcome to the platform operated by Sunrise Intelligence UG (haftungsbeschränkt) (“Company,” “we,” “us,” or “our”). By accessing or using any of our services, including freemium games, premium games, and virtual goods (collectively, the "Services"), you agree to comply with and be bound by these Terms of Use. If you do not agree to these terms, you may not use our Services.
1. Acceptance of Terms
By creating an account, downloading our games, or purchasing in-game items, you agree to these Terms of Use, including any future amendments. You are responsible for checking for updates periodically. Your continued use of our Services following any updates indicates acceptance of the revised terms.
2. Eligibility
Our Services are available to individuals aged 16 years or older, or the age of legal majority in your jurisdiction. By using our Services, you represent and warrant that you meet these eligibility requirements.
3. In-Game Currency and Virtual Items
Our games may include virtual in-game currency (“Virtual Currency”) and virtual items (“Virtual Goods”) that you can purchase. These purchases are non-transferable, and have no real-world monetary value. Your right to access and use Virtual Currency and Virtual Goods is limited and subject to the Company’s discretion. Please note that Sunrise Intelligence does not handle and is not responsible for handling transactions acquiring Virtual Currency & Virtual Goods. All Virtual Currency and Virtual Goods transactions are handled by third-party e-commerce payment providers. By purchasing in-game Virtual Currency and Virtual Goods, you are bound by and agree to the third-party payment providers’ Terms of Use.
In addition to all third-party obligations, the following shall apply. In no way can Virtual Currency or Virtual Goods be exchanged with us or anyone else for real money, goods, other items, or services of monetary value. Transferring Virtual Currency or Virtual Goods outside the Games is strictly prohibited, meaning that you may not buy or sell Virtual Currency or Virtual Goods for real money or otherwise exchange Virtual Currency or Virtual Goods for items of value outside the Games.
You also agree that all prices and sales of Virtual Currency and Virtual Goods are final. Neither third-party payment providers nor Sunrise Intelligence issue refunds for completed transactions except as provided in this Terms of Use. Please note that you only purchase a limited, revocable, non-transferable license to use in-game Virtual Currency or Virtual Goods, and you agree that you do not own them. In the event your account is limited, terminated, suspended, modified, or deleted for any reason, at Sunrise Intelligence's sole and absolute discretion, or if Sunrise Intelligence discontinues its Games, you forfeit any and all Virtual Currency and Virtual Goods earned or purchased. Sunrise Intelligence has the absolute right to manage, regulate, control, modify, and/or eliminate Virtual Currency and/or Virtual Goods as it sees fit and at its sole discretion, and Sunrise Intelligence is under no obligation to compensate you or anyone else for any resulting losses.
4. Payments
You agree to pay all fees and applicable taxes related to your use of our Services, including in-app purchases of Virtual Currency and Virtual Goods. Prices and available items are subject to change without notice.
5. Refund Policy
Purchases of Virtual Currency, Virtual Goods, and downloadable content are final and non-refundable, except as required by applicable law or as permitted by the specific refund policies for the Google Play, Apple AppStore, Steam, Epic Store, GOG platforms.
5.1 Special refund regulation for AppStore
You can report to Apple a problem with any purchase that you’ve made using the link https://reportaproblem.apple.com. If technical problems prevent or unreasonably delay delivery of the Game, your exclusive and sole remedy is either replacement of the Game or refund of the price paid, as determined by Apple. From time to time, Apple may refuse a refund request if Apple finds evidence of fraud, refund abuse, or other manipulative behavior. Please see https://support.apple.com for more information.
5.2 Special refund regulation for Google Play Store
Request a refund on the Google Play website. If it’s less than 48 hours since you bought an app or made an in-app purchase, you can request a refund through Google Play.
5.3 Refund regulation for other platforms
For our Desktop Games you can get Refund Support by using following Links
Steam https://store.steampowered.com/steam_refunds/
Epic Store https://www.epicgames.com/site/en-US/store-refund-policy
GOG How do I refund a game? – GOG SUPPORT CENTER
Support by contacting Sunrise Intelligence
You should contact us if:
You can find our Contact Information on the Store Page, scrolling down or directly on our website.
When you contact us, please, let us know following:
If your inquiry is about a problem with a purchase you made, you should expect a response within three business days and within 24 hours to any support or product concerns stated to be urgent by Google, Apple and other platforms.
5. Intellectual Property Rights
All content in our games, including but not limited to text, graphics, logos, sound effects, and software, is the property of Sunrise Intelligence UG (haftungsbeschränkt) or its licensors and is protected under copyright and intellectual property laws. You may not copy, modify, distribute, display, perform, or otherwise use any part of our content without explicit written permission.
6. User-Generated Content
Some of our games may allow you to create, upload, or share content (“User-Generated Content”). By doing so, you grant Sunrise Intelligence UG (haftungsbeschränkt) a non-exclusive, royalty-free, worldwide, and perpetual license to use, modify, distribute, and display such content in connection with our Services.
You represent and warrant that your content does not infringe any third-party rights, including but not limited to copyrights, trademarks, and privacy rights.
7. User Conduct
By using our Services, you agree to adhere to the following rules of conduct. You must not:
- Violate any local, national, or international law while using our Services.
- Engage in any form of harassment, bullying, or abusive behavior towards other users, including sending inappropriate or offensive content.
- Use our Services to upload, post, or distribute any unlawful, defamatory, obscene, or otherwise objectionable content.
- Exploit bugs, glitches, or errors in the Services for personal or financial gain.
- Use automated scripts, bots, or other unauthorized means to access or use the Services.
- Attempt to hack, interfere with, or disrupt the integrity or performance of our Services or any related systems.
- Create multiple accounts for the purpose of circumventing these Terms of Use, or for any fraudulent or illegal activity.
- Misrepresent yourself or impersonate any individual or entity.
Failure to comply with these rules may result in suspension or termination of your account and access to our Services, as well as potential legal action.
9. Disclaimer of Warranties
Our Services are provided on an “as-is” and “as available” basis without any warranties of any kind, express or implied. We do not guarantee that the Services will be uninterrupted or error-free. Your use of the Services is at your own risk.
10. Limitation of Liability
To the extent permitted by law, Sunrise Intelligence UG (haftungsbeschränkt) and its affiliates will not be liable for any damages, including lost profits, loss of data, or indirect damages, arising from your use or inability to use our Services.
11. Termination
We reserve the right to suspend or terminate your account and access to our Services if you breach these Terms of Use or engage in illegal activities. Upon termination, your access to Virtual Currency and Virtual Goods will also be revoked without compensation.
12. Governing Law
These Terms of Use shall be governed by and construed in accordance with the laws of Germany and the European Union. Any disputes arising out of these terms shall be subject to the exclusive jurisdiction of the courts of Berlin, Germany.
13. Contact Information
If you have any questions or concerns about these Terms of Use, please contact us at:
Sunrise Intelligence UG (haftungsbeschränkt)
Max Born Strasse 17
14480 Potsdam
DE-Germany